EasyVista is a global leader in IT Service Management (ITSM) and IT Operations Management (ITOM), providing modern, intelligent solutions that empower organizations to deliver efficient, user-centric IT services. With over 3,000 customers worldwide and a strong presence in EMEA, EasyVista offers an integrated platform built to streamline service delivery, enhance visibility, and reduce operational costs through automation and AI.
Their unified platform combines ITSM, ITOM, asset discovery, orchestration, and remote support into a single solution that aligns with ITIL best practices and helps organizations meet compliance standards including SAMA, NCA ECC, CBE, and ISO 20000.
EV Service Manager (ITSM)
Summary: ITIL-aligned IT service management platform
EV Service Manager helps IT teams efficiently manage incidents, service requests, problems, changes, and service levels through a fully configurable, ITIL-compliant platform. It enables automation of repetitive tasks and provides users with a modern self-service portal.
Key Capabilities:
– Incident, change, problem, and request management
– Customizable workflows and business rules
– Self-service portal with knowledge base integration
– SLA monitoring and reporting
– ITIL process templates out of the box
Why it matters:
EV Service Manager allows IT teams to streamline service delivery while improving end-user satisfaction and maintaining alignment with regulatory and best-practice frameworks.
EV Observe (ITOM)
Summary: Intelligent IT monitoring and observability platform
EV Observe provides real-time visibility into the health of infrastructure, applications, and services. It proactively detects performance issues and outages using AI-driven alerts and dashboards.
Key Capabilities:
– Monitoring of servers, cloud infrastructure, apps, and network
– Smart alerting and anomaly detection
– Service dependency mapping and health scoring
– Integration with ITSM for automatic incident creation
Why it matters:
EV Observe enables IT teams to move from reactive firefighting to proactive service assurance—reducing downtime and improving IT service continuity.
EV Orchestrate
Summary: Automation and workflow orchestration across IT systems
EV Orchestrate allows organizations to design and execute cross-platform workflows to automate repetitive tasks, such as onboarding, patching, or password resets. It integrates with EV Service Manager, Observe, and third-party tools.
Key Capabilities:
– Visual workflow designer with drag-and-drop interface
– Library of prebuilt automation templates
– Integration with ITSM, ITOM, and cloud services
– Conditional logic and approval gates
Why it matters:
By automating repetitive tasks, EV Orchestrate reduces manual effort, minimizes errors, and speeds up IT operations across hybrid environments.
EV Discovery
Summary: Real-time IT asset discovery and dependency mapping
EV Discovery automatically identifies and maps hardware, software, and service dependencies across the IT estate. It supports agent-based and agentless scanning.
Key Capabilities:
– Asset discovery for endpoints, servers, network devices
– Dependency and topology mapping
– Integration with CMDB and asset lifecycle management
– Inventory normalization and reconciliation
Why it matters:
Accurate asset data is critical for effective ITSM and ITOM. EV Discovery ensures a complete, current view of the environment, enabling better incident response and change planning.
EV Reach
Summary: Secure remote support for IT teams and service desks
EV Reach enables IT teams to provide remote assistance to end-users with full control, auditing, and role-based access. It helps resolve issues faster and enhances IT support capabilities.
Key Capabilities:
– Secure remote desktop and endpoint control
– Remote scripting, task automation, and file transfer
– Role-based access and session auditing
– Integration with EV Service Manager and ticketing systems
Why it matters:
With more remote and hybrid users, EV Reach ensures IT can support employees anywhere, reducing downtime and improving productivity.
Digital Experience Monitoring
Summary: End-user performance monitoring for proactive IT support
EasyVista’s Digital Experience Monitoring tools track the quality of digital experiences from the end-user’s perspective, helping IT teams identify latency, service degradation, or UX issues before users report them.
Key Capabilities:
– Real-time UX insights across devices and applications
– Synthetic transactions and endpoint monitoring
– Correlation with incident and change records
Why it matters:
By proactively measuring end-user experience, organizations can address issues before they impact productivity—enhancing satisfaction and service quality.
AI & Analytics (EV Insights, EV Pulse)
Summary: AI-driven insights and predictive analytics across the IT ecosystem
EV Pulse and EV Insights provide predictive analytics and intelligent recommendations based on real-time operational data, helping IT teams identify root causes and prevent future issues.
Key Capabilities:
– Predictive dashboards with KPIs and trends
– AI-based anomaly detection and forecasting
– Recommendations for capacity planning and resource optimization
Why it matters:
AI helps IT teams work smarter—not harder. These tools reduce noise, surface key insights, and support better strategic decisions.